We support organisations in the management of their business processes. BPM covers the activities of designing, modelling, executing, monitoring, and optimising business processes.

Our focus in the field of BPM is business process transformation for both employee and customer journeys, as well as creating a digital strategy. Our framework covers a broad range of techniques, such as Design Thinking and Process Mining, to customise our offer depending on the need of the BPM project of our customers.

Concrete examples of our offer to map and analyse business processes are our Data Maturity Assessment and ‘Process Check-Up’ program. Both are data-driven approaches that provide an accurate overview of every component of the business process.

During the modelling phase we detect if processes can be enhanced by technologies in the field of Artificial Intelligence to increase operational efficiency.

We offer an Intelligent Process Automation (IPA) journey with a strong focus on the balance between Governance, People & Technology in order to free your employees of repetitive tasks towards more added value tasks.

We focus on automation implemented by no-code/ low-code platforms via a pragmatic end-to-end journey that supports your larger process transformation. These rapidly implemented automations enable our customers to reduce costs, increase productivity, increase business agility and increase employee satisfaction + time towards high value-added assignments.

Our IPA offer includes mature Robotic Process Automation (RPA) technology that gives companies the opportunity to automate business processes with the help of software robots. These virtual employees take on high volume, structured, mostly administrative tasks, thereby providing cost-efficiency and higher productivity to our customers.

The transformation to IPA is made by extending RPA with the use of more intelligent technologies and platforms in the field of Artificial Intelligence. IPA software can then take process automation a step further in a self-learning and cognitive way. Examples are Optical Character Recognition (OCR), Natural Language Processing (NLP) and Machine Learning (ML).

We work with leading industry technology to augment your existing platforms with chatbot and live chat solutions that increase agent efficiency, reduce training times, and improve customer experience.

Our focus is on delivering low cost, rapid, and measurable enhancements that complement and extend your existing systems through the utilisation of established, proven technology and our own solutions that accelerate your implementation.

With chatbot solutions that can escalate into a seamless live chat experience, you can reach your customers on any channel, and integrate with your existing systems to automatically fulfil customer requests.

Our agent experience solutions enable live chat utilising real-time translation to empower your team to communicate with customers regardless of language.  This is further enhanced with AI driven recommended responses that present your agents with a consistent customer experience and reduced call handling times.